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Hello! Welcome to our Frequently Asked Questions section. Below is a list of answers to some of the most common customer questions.
We hope you find this section helpful, however if you’ve any other questions or concerns that we’ve not covered in our FAQ’s section then please contact us and we will be happy to answer to your queries.
1. Why do I need to create an account and register?
There are many benefits of creating an account and registering with Shabamboutik.com. To start with it helps us if we have your details in case we need to contact you about your order. When you register you’re able to view your order history including where an order is as well as re-printing returns notes and invoices. Most of all you can save your addresses for quicker and easier ordering the next time.
2. How can I place the order?
Simply sign up at our website if you do not have an account with us. You can then login to your account and place your order.
3. What is the payment option offered?
Shabamboutik accepts all major credit and debit cards like Visa, MasterCard, and American Express cards through Paypal.
4. How secure is the shopping? Is my data protected?
All your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer). The encrypted information and other details cannot be read by any third party.
5. Can I return the product if I am not satisfied with my purchase? What is your return policy?
Yes! You may return the product within 7 days of receiving the package. Please contact us at firstname.lastname@example.org for information about how to return. Return shipping costs are on us. The product must be in the same condition as received, unused and must be in the original packing. There is no return facility offered on wholesale orders unless proved faulty.
6. Can I cancel my order?
We hope you would not want to! We work to get your order to you as quickly as possible therefore We do not accept any cancellations once the order has been placed.
7. Do you offer free shipping? How soon will I get my order?
Yes! We offer free shipping throughout Australia. Please note that we do not offer free shipping internationally. Amount for shipping to our wholesale customers will be calculated by weight after you have selected your pieces. Don’t worry we use the most cost effective methods of shipping in order to maximize benefits to our retailers. Please expect your delivery within 7 business days worldwide from when your order is placed.
8. What are the shipping charges on international orders?
Standard shipping is available internationally for a flat fee of 14.95 AUD.
9. What if my item is faulty?
We aim to provide our customers with products of the highest quality. If you have received an item with a defect in any case, please contact us and we can guide you through the returns process and help resolve the problem as early as possible. Please send us a photo or two showing the defect/fault and we will resolve the issue at the earliest.
10. What is the delivery time frame?
The delivery time frame depends on your location. We guarantee free delivery within 5 to 7 business days in Australia but please note that the delivery time differs for wholesale customers and international customers. In most instances especially for international orders, your purchase will be shipped from the nearest warehouse where your items are in stock.
11. How do I choose my size?
Please check our Size guide on the product page to find your right size and how to measure your size correctly. As a rule theses dresses are a snug fit so it is recommended you choose a size larger to be more comfortable in our pieces.
12. Do you do wholesale?
That is our main business! Would you like to stock these pieces in your boutique or sell them online? All of our styles are available for wholesale purchase at massive discounts. MOQ applies and you must have a valid ABN. Drop-shipping is also available for select retailers.
If you are interested in becoming a trade customer, Please send us an email with the styles and quantities you wish to purchase(copy url from our website) we will get back to you with further information.
13. When does your sale start?
That would be telling! Be the first to know when our seasonal sales start by signing up to our emails and following us on our social media.
14. How can I get in contact with you?
We are available through email at email@example.com. Feel free to contact us at anytime with any questions or concerns that you may have. We promise to get back to you within 24 hours. As a wholesale customer you will be given access to our 24/7 hotline where you will get all the support you need for your business.